Monitor incoming email
Watch approved shared inboxes only. No mailbox-wide autonomy.
Customer support workflow
Customer Email Agent Demo
AI handles the inbox. Your team keeps final control. A practical agent monitors incoming customer emails, drafts CRM updates and replies, waits for human approval before sending, and logs every action.
Human-approved workflow
Human approval before sending
Classify request
Detect language, urgency, customer record, and next best action.
Draft CRM update
Prepare notes, task changes, and follow-up reminders before committing them.
Draft customer reply
Create a customer-ready draft in Dutch, French, or English.
Human approval before sending
A named team member reviews, edits, approves, or rejects every action.
AgentControl-inspired safety
Runtime controls
Inspired by LaunchDarkly AgentControl, the workflow separates deployment from runtime control: start read-only, enable narrow actions, and turn the assistant off immediately if anything feels wrong.
Approval gate always onON
Disable agent instantlyKill switch
Rollback to previous versionv1.2 fallback
Audit log
Audit log
Email observedread-only event
Draft createdCRM update pending approval
Approval requestedoutbound send blocked until review
Rollback/disable actionrecorded with operator and reason
Opero Scan
Want this adapted to your business inbox?
Opero can map one repeated email workflow and turn it into a safe, human-approved assistant.
Discuss this workflow